did not visit the store, just called and got online help how to order the bike I wanted. Worst after sales and customer service ever.UPDATE: They answered me by email at 23/09 offering 10% discount to keep the bike or return the bike and get 10% voucher discount. Pay a bit more and buy from a local bike shop. The bike suggested by the team member appeared to be the best price/value for me from the other 3 bikes I've tested. Bought bike online, it was canceled after 4 days without any notification, only noticed because checked the site. The bike needed some adjustments - a better derailleur indexing and brake position adjustment to be able to brake with one finger, but this is something one can do themself. Create your very own with Project One, Trek’s custom bike program. Try before you buy! 2 weeks later the chain breaks and damages the front and rear derailleurs on only my third ride when I'm in the middle of nowhere. Don’t settle for anyone else’s bike. my request, to leave the bike at my neighbor, as i am not at home was declinedmy request to change the address to ether my work or my neighbors was declinedmy request that i could pick it up after work was declinedthe only option which was given was that i have to be home and that i have to sign for it. This information may be used for providing marketing materials to you from Trek Bicycle, it subsidiaries, its affiliate Trek Travel LLC, and your local dealers. No te preocupes, todos nos equivocamos. Worst customer service experience ever! After 7 weeks the crank arm just came off - the customer service I got was just horrible - delays, excuses, trying to shift the blame on to me. Perfect online shop. A low-life bunch that you should avoid at all costs. Demo centres feature e-MTB models available for extended test rides. Fahrrad XXL. Came set up badly, fahrrad-xxl were actually fine with this and paid for the bike to be set up properly in a local bike shop. Pedelecs verkaufen ist für die Händler mit viel … Its super easy to contact their customer care but they are absolutely power less and they wont even connect you to their tech support, they will just ask you to wait and wait and wait. Alles so wie man es erwartet hat - absolut Top! They don't care about the customer only about the money. Finde hier deine nahegelegene Fahrrad XXL Filiale | Einfach in Liste oder Karte auswählen vorbeischauen Größte Auswahl Teststrecken Fahrradleasing & Service Now comes the interesting part:Suddenly one days the battery stopped charing and working. 27K likes. NOTHING! "I just hope that if i ever receive my bike that the hassle was worth while. the first impression was good. Absolutely horrendous customer service - there can be no excuse for such long processing delays (see all the other review, I'm not alone). Kunde nur ein Fahrrad oder nen Rahmen bei ihm bezieht und sich dann nie wieder blicken lässt, dann bleibt genau dieser Händler nicht allzulange bestehen, vorallem weil die Konkurrenz dann höchstwahrscheinlich günstiger ist. I've bought 2 bikes from Fahrad-XXL Nord, one online, one in the shop.Online delivery was fast and easy. Premium bike specialists are experts in our high-end models. By signing up, you consent to sending the above information to Trek Bicycle, which will be stored in the United States. it started even before i could put in an order that their newsletter promo codes don't work and if you inquire about it, they'll send you from customer service point to customer service point. Deutschland. všečkov. Absolutely shocking!!! I order a cube acid hybrid ebike for 2200€.The rear derailleur had caused some problem during shifting of gears etc, but I didn't send it back and fixed it reasonably on my own. Strange enough they tried to avoid me coming to the store.... ugh. Nightmare to get home and now waiting 2 weeks for a response to my email asking for a refund for this clearly poor quality bike - and received no response at all.